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Your Questions, Answered
What photo works best — does it need to be high resolution?
The clearer and higher resolution the photo the sharper the engraving detail. A well-lit photo where your pet's face is clearly visible and takes up most of the frame will produce the best result. We review every submitted photo before production and will contact you if we have concerns about quality before we begin.
How long does it take to arrive — I need this soon?
Each piece is custom made to order and ships within 3 to 5 business days. Standard delivery adds 5 to 8 days after that. If you need it sooner contact us directly at order — we accommodate expedited requests whenever production allows.
Can I put a custom quote instead of the standard one shown?
Yes. The text on your plaque is fully customizable — their name, their dates, a quote that belonged to them specifically, a phrase only your family would understand. This piece is theirs. The words should be too.
I want to order this for a friend who just lost their pet — how do I handle the photo?
You can upload any clear photo of their pet during checkout and add a gift note. Many customers reach out to the grieving pet owner's family members for a photo without them knowing — turning this into a surprise memorial gift. We ship in discreet packaging with your personal message included.
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